Scope of This Policy

This Privacy Policy explains how Prism Group (“Prism Group,” “we,” “us,” or “our”) collects, uses, and shares information through our website (the “Site”).

This policy applies only to information collected through the Site. It does not apply to information exchanged during a mediation. Mediation communications are governed by applicable confidentiality law, the mediation agreement, and the terms under which the mediation is conducted. Nothing in this policy alters, limits, or waives the confidentiality of the mediation process.

Information We Collect

Information You Give Us

We collect information you submit voluntarily through forms on the Site, by email, or by telephone. Depending on what you send us, this may include:

• Your name, firm or company name, job title, email address, mailing address, and telephone number
• Information about a claim you would like to mediate, including claim type, jurisdiction, relevant dates, the parties involved, and contact information for counsel or the adjuster
• Requested mediation dates and mediator preferences
• Language and interpretation needs for a participating party
• Anything else you choose to include in a message to us

Information About Other People

Some of our forms, including our mediation request form, ask for information about people other than yourself, such as a claimant, your client, or opposing counsel. If you submit information about another person, you confirm that you are permitted to share it with us. We use that information only to schedule, prepare for, and conduct the mediation you have requested.

Information Collected Automatically

When you visit the Site, some information is collected automatically by us and by the services we use, including:

• IP address, and the general geographic area it suggests
• Browser type, device type, operating system, and screen size
• Pages viewed, links clicked, time spent on the Site, and the website or search term that referred you
• Date and time of your visit
• Identifiers stored in cookies and similar technologies

Telephone Calls

Telephone numbers shown on the Site may route through a service that records which marketing source produced the call, so that we can understand how people find us.

How We Use Information

We use the information we collect to:

• Respond to inquiries and requests for mediation
• Schedule, prepare for, and conduct mediations
• Send newsletters, updates, and information about our services when you have asked to receive them
• Operate, maintain, secure, and improve the Site
• Measure how our marketing and advertising perform
• Meet legal obligations and protect our rights

How We Share Information

We do not sell or rent your information.

We share information in these situations:

• Service providers. With vendors who perform services for us, including website hosting, email delivery, scheduling, analytics, advertising, and call handling. These vendors may use the information only to provide services to us.
• Mediation participants. With parties, counsel, adjusters, interpreters, and others as needed to schedule and conduct a mediation you have requested.
• Legal requirements. When required by law, subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect the rights, safety, or property of Prism Group or others.
• Business transfers. In connection with a merger, acquisition, or sale of assets, with the protections described in this policy carrying over.

Cookies and Similar Technologies

The Site uses cookies, pixels, tags, and similar technologies. Some are necessary for the Site to work at all, including security and form submission. Others help us understand how visitors find and use the Site, support the advertising we run for Prism Group, identify the organization associated with a visitor’s network address, attribute telephone calls to the marketing that produced them, and display content hosted by other companies, such as video players and maps.

We use services provided by other companies to do this, including our website host, Google, and LinkedIn. Each of those companies handles information under its own privacy policy.

You can control or block cookies through your browser settings. Blocking cookies may cause parts of the Site to stop working correctly.

Advertising and Analytics Choices

We advertise Prism Group to people who have visited the Site or who match audiences we define. The services we use for this may rely on cookies and similar technologies.

You have the following choices:

• Google: manage personalized advertising at adssettings.google.com, and opt out of Google Analytics using the browser add-on at tools.google.com/dlpage/gaoptout
• LinkedIn: manage advertising preferences in your LinkedIn account settings
• Industry opt-outs: optout.aboutads.info and optout.networkadvertising.org

The Site does not currently respond to “Do Not Track” browser signals.

Email and Text Communications

If you subscribe to our newsletter or otherwise ask to hear from us, we will send you periodic email. Every marketing email includes an unsubscribe link. You may also unsubscribe by writing to hello@prismgroup.net.

If you give us a mobile number and agree to receive text messages, we will use it to send and respond to messages about your inquiry or your mediation. We do not share mobile numbers or text-messaging consent with third parties or affiliates for their own marketing. We may share mobile information with platform providers, telecommunications carriers, and vendors who help us deliver messages. You can opt out at any time by replying STOP.

Your Choices and Your Information

You may contact us at any time to:

• Ask what information we hold about you
• Correct information that is inaccurate
• Ask us to delete information, subject to any legal or record-retention obligation we have
• Unsubscribe from marketing communications
• Raise a concern about how we use your information

Write to hello@prismgroup.net or call (225) 215-1455.

Security

We use reasonable administrative, technical, and physical safeguards to protect the information in our care. Information submitted through the Site is transmitted over an encrypted connection, and access to personal information is limited to the people who need it to do their jobs. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

How Long We Keep Information

We keep information for as long as it is needed for the purposes described in this policy, and for as long as required by applicable law, professional obligations, and our record-retention practices.

Children’s Privacy

The Site is intended for use by adults in a professional capacity. We do not knowingly collect information from children under 13. If you believe a child has given us information, contact us and we will delete it.

Links and Embedded Content

The Site links to websites we do not operate and displays content hosted by third parties, including video and maps. We are not responsible for the content or privacy practices of those sites and services. We encourage you to read the privacy policy of any website you visit.

Changes to This Policy

We may update this policy from time to time. The effective date at the top of this page shows the most recent version. If we make a material change, we will post it here.

Contact Us

Questions about this policy or about how we handle information can go to:

Prism Group

9614 Brookline Ave, Baton Rouge, LA 70809
(225) 215-1455
hello@prismgroup.net