our blog about communication, being human & tactical mediation advice

the Prism Perspective


Emily Steele Emily Steele

Shake It Up.

Routine is great. The familiar is comforting. But autopilot? That’s a different story.

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Emily Steele Emily Steele

Start With Story

We often ask injured workers to share their stories with us, not because we don’t know what happened, but because this is critical to effectively resolving their case.

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Emily Steele Emily Steele

The Power Of Music

The power of music is beyond words. It can seem like such a small factor, but we know in our line of work, it’s often the small things that make the biggest difference.

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Emily Steele Emily Steele

But How Much Does It Cost?

As we think more about the cost of things in terms of the financial spend, rarely do we think about cost beyond that. The truth is, cost is a multi-dimensional concept.

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Emily Steele Emily Steele

Foreign Language Communication:

No injured worker understands the work comp system they’ve been living in for years. We can all relate to that feeling. And we do ourselves and the people we serve—personally and professionally— a favor when we remember that feeling and bring it into our work.

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